Remote Tuner Commands for the Hardware

| Overview

The remote tuner command is a feature of the 75F system, with which the hardware installed in a building can be updated remotely and a few commands can be sent from the support portal.

The feature is available at two different locations in the support portal, to remotely control the hardware.

• In the Tuners section of the heatmap page for a particular site: 
  • • • To update and command the devices linked to a particular CCU
      • To update and command devices in a zone.
• In the Tuners page of the support portal:
  • • • To update and command devices in a building.
      • To update and command devices in multiple buildings, using the smart group's option.

| Remote Tuner Commands from the Heatmap Page

To access remote tuner commands from the heatmap page of the support portal.

• Log into the support/ internal portal.
• Click HEATMAP.
• Select a particular site/ building.

The heatmap screen for the selected site is displayed.

| To update and command the devices linked to a particular CCU, at a time.

• Click the CCU.

The visualization screen for the CCU is displayed.

• Scroll to the System tuners section.
• Expand the system tuners section.
• Click the drop-down next to the select command field.

• Select any of the following options.

Option	Description and Action Required
Restart CCU	To restart the CCU app (Note: not the physical hardware) Click apply icon next to the command to confirm the update. The command sent successfully message is displayed.
Restart Home App	To restart the Home App installed in the CCU Click apply icon next to the command to confirm the update.
Restart Tablet	To restart the tablet where the CCU app is installed. Click apply icon next to the command to confirm the update. The command sent successfully message is displayed.
Reinit CM	To send a command to reinitialize the connection between the control mote(CM) and the tablet. Click apply icon next to the command to confirm the update. The "Remote Command has been sent" message is displayed.
Update CCU	To push remote updates to the CCU: Select the required version details from the list available. Note: The CCU version list with the recommended version, is updated by the internal team in an internal application to be made available for use here. Click apply icon next to the command to confirm the update. The "Remote command has been sent" message is displayed.
Update All HyperStat	To update the firmware version of all the HyperStat paired to the CCU (If any are paired). Enter the firmware version details to be updated for the hardware in the field provided. Click apply icon next to the command to confirm the update. The "Remote Command has been sent" message is displayed.
Save CCU logs	To save the CCU logs to the backend (Azure) Click apply icon next to the command to confirm the update. The "Remote Command has been sent" message is displayed.
Update All SmartNodes	To update the firmware version of all the SmartNodes paired to the CCU (If any are paired). Enter the firmware version details to be updated for the hardware in the field provided. Click apply icon next to the command to confirm the update.   The "Remote Command has been sent" message is displayed.
Update All ITMs	To update the firmware version of all the ITMs paired to the CCU (If any are paired) Enter the firmware version details to be updated for the hardware in the field provided. Click apply icon next to the command to confirm the update. The "Remote Command has been sent" message is displayed.
Update All HelioNode	To update the firmware version of all the HelioNodes paired to the CCU (If any are paired). Enter the firmware version details to be updated for the hardware in the field provided. Click apply icon next to the command to confirm the update. The "Remote Command has been sent" message is displayed.
Update All CM Boards	To update the CM board version of all the CM boards used in the site or building. Enter the CM board version details to be updated for the hardware in the field provided. Click apply  icon next to the command to confirm the update. The "Remote Command has been sent" message is displayed.
Exit Safe Mode	To exit a CCU from the safe mode (CCU that had consecutive crashes and had entered the safe mode) Click apply icon next to the command to confirm the exit The "Remote Command has been sent" message is displayed.

 

| To update and command the devices linked to a particular Zone, at a time.

• Click any zone.

The visualization screen for the zone is displayed.

• Scroll to the Zone Tuners section.
• Expand the Zone Tuners section.
• Click the drop-down next to the select command field.

• Select any of the following options.
  • Update All Hyperstats - To update the firmware version of all the Hyperstats paired to the CCU (If any are paired)
  • Update All SmartNodes- To update the firmware version of all the SmartNodes paired to the CCU (If any are paired)
  • Update All ITMs- To update the firmware version of all the ITMs paired to the CCU (If any are paired)
  • Update All HelioNode -To update the firmware version of all the HelioNodes paired to the CCU (If any are paired).
  • Restart All Modules- To restart module-level equipment.
• Enter the firmware version details to be updated for the hardware in the field provided.

• Click apply icon next to the command to confirm the update.

The "Remote Command has been sent" message is displayed.

| Remote Tuner Commands from Tuners Page

To access remote tuner commands from the tuners screen of the support portal.

• Log into the support/ internal portal.
• Click the menu icon.
• Select Tuners.

The tuner screen is displayed.

• Click Tuners under the Apply Tuners section.

The building that is grouped as smart groups and the other buildings under the section of the ungrouped building are displayed.

Smart groups are a group of specified building clusters which may follow a similar pattern, property, or structure.  

| To update and command devices in multiple buildings at a time, using the smart groups option

• Select any of the smart groups, to update and send remote commands to a group of buildings
• Click the drop-down next to the select command field.

• Select any of the following options.
  • • Restart All CCUs- To restart all CCU apps, in all the buildings under the smart group (not the physical hardware)
    • Restart All Tablets- To restart all tablets where the CCU app is installed, in all the buildings under the smart group.
    • Reinit All CMs- To send a command to reinitialize the connection between the control mote (CM) and the tablet, in all the buildings under the smart group.

• Click apply icon next to the command to confirm the update.

The "Remote Command has been sent" message is displayed.

• • • Update All CCUs- To push remote updates to the CCUs, in all the buildings under the smart group e.g., CCUV2_137.5.apk

• Enter the updated version details in the field provided e.g., CCUV2_137.5.apk.
• Click apply icon next to the command to confirm the update.

The "Remote Command has been sent" message is displayed.

• •  
    • Update All Hyperstats - To update the firmware version of all the HyperStat paired to the CCUs (If any are paired), in all the buildings under the smart group.
    • Save All CCU logs - To save the CCU logs to the backend (Azure) for all the CCUs, in all the buildings under the smart group.
    • Update All SmartNodes- To update the firmware version of all the SmartNodes paired to the CCUs (If any are paired), in all the buildings under the smart group.
    • Update All ITMs- To update the firmware version of all the ITMs paired to the CCU (If any are paired), in all the buildings under the smart group.
    • Update All HelioNode -To update the firmware version of all the HelioNodes paired to the CCU (If any are paired), in all the buildings under the smart group.

• Enter the firmware version details to be updated for the hardware in the field provided.
• Click apply icon next to the command to confirm the update.

The "Remote Command has been sent" message is displayed.

| To update and command devices in a particular building at a time.

• Expand the Ungrouped Buildings option.
• Select any particular building

• Click the drop-down next to the select command field.

• Select any of the following options.
  • • Restart All CCUs- To restart all CCU apps, in the selected buildings (not the physical hardware)
    • Restart All Tablets- To restart all tablets where the CCU app is installed, in the selected building.
    • Reinit All CMs- To send a command to reinitialize the connection between the control mote (CM) and the tablet, in the selected building.

• Click apply icon next to the command to confirm the update.

The "Remote Command has been sent" message is displayed.

 

• • • • Update All CCUs- To push remote updates to the CCUs, in the selected building.

• Enter the update version details in the field provided; e.g. CCUV2_137.5.apk.
• Click apply icon next to the command to confirm the update.

The "Remote Command has been sent" message is displayed.

• • • • Update All Hyperstats - To update the firmware version of all the HyperStat paired to the CCUs (If any are paired), in the selected building.
      • Save All CCU logs - To save the CCU logs to the backend (Azure) for all the CCUs, in the selected building.
      • Update All SmartNodes- To update the firmware version of all the SmartNodes paired to the CCUs (If any are paired), in the selected building.
      • Update All ITMs- To update the firmware version of all the ITMs paired to the CCU (If any are paired), in the selected building.
      • Update All HelioNode -To update the firmware version of all the HelioNodes paired to the CCU (If any are paired), in the selected building.
      • Update All CM Boards -To update the CM board version of all the Cm boards used for the site/building.

• Enter the firmware version details to be updated for the hardware in the field provided.
• Click apply icon next to the command to confirm the update.

The "Remote Command has been sent" message is displayed.

Note: The devices need to be rebooted (with an OTA reboot command or a manual reboot) for the CCU to pick up the latest version of the FW, which was updated via the OTA remote command or the bundled OTA update (for release versions 3.0.3 and above) and display it in the portal for viewing.