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To collect SmartNode v2 device logs, you'll need a USB Type-C cable as shown below and Tera Term software installed on the laptop.
- Follow these steps to install the Tera Term software on your laptop.
- Download the Tera Term software using the following link - https://github.com/TeraTermProject/teraterm/releases/download/v5.5.2/teraterm-5.5.2-x64.exe
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Click on Open file from the Downloads section to launch the Tera Term application installer as shown below:
- Click on OK button and proceed next.
- Select the radio button - I accept the agreement and click on Next button as shown below:
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Click on Next button as shown below:
- Default installation type is Standard installation, so leave it as is and click the Next button.
- On the language selection screen, English is selected by default, so let’s go ahead with that and click the Next button.
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Click on Next button in the Select Start Menu Folder screen.
- Procced with default selection in Select Additional Tasks screen and click on Next button.
- Click on Install button as shown below:
- Once the installation process is complete, a finish screen will appear. Click the Finish button to close the setup wizard as shown below.
- Press the Windows logo key, type "teraterm" in the search bar, then select the Tera Term app from the results and click Open to start it.
- Select Serial radio button which enables Port: section and then click on OK button as shown below:
- After clicking on OK button, SmartNode v2 device logs will be printed in the terminal console as shown below:
- To save the SmartNode v2 device logs, from the top menu click on File and then click on Log... as shown below:
- A dialog box will prompt you to save the file, and by default, the location will be the Tera Term application folder.
- To access it more easily, save it to the Desktop or any other convenient location on your laptop by clicking the three dots (...)
- Also make sure Timestamp checkbox is selected with Local Time as shown below.
- Once the logs are collected for specific time you can close the window which would automatically stop the log collection.
- Zip the collected file and share it with support team for further analysis.
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