What is the hierarchy of user access under Subscription Management?

Access privileges are defined by role and tier:

• Support Users/Internal Portal Users – Full access based on assigned tier across the organisation or site level.

• Facilisight Users (Primary Facility Manager, Secondary Facility Manager, View Only Facility Manager, Installer) – Access defined by subscription tier and site assignment.

• System Integrators (Level 2, Level 3) – Tier-based access at the organisation or site level through the Support Portal.

For more information, refer to Subscription Management