Chat Integration for Facilisight

| Introduction

Integrating the Chat directly into Facilisight would help a user to chat directly with the support team when logged into Facilisight. This would reduce time and effort for users and provide a much more hassle-free support experience.

To access chat support,

• Login to Facilisight portal.
• The Facilisight portal is displayed.

• Select the site for which you require support.

• The heatmap page is displayed.

• Select the Chat option from the bottom right corner of the page.

• The chat pop-up is displayed.

| Geo Routing of Tickets

When a user initiates a Zendesk chat, it creates a ticket and is routed to the specific locale, the user is chatting from. A Zendesk chat ticket when accessed from the Asia Pacific locale shall be routed to the APAC support team and a ticket when accessed from the US locale shall be routed to the US support team.

• Initiate a 75F Support chat

• Select the specific locale for which you require support.

• Chat support for the specific locale is initiated.