Managing Alerts in the Facilisight Mobile App

7 Minute Read

| Overview

Alerts is a feature of 75F® system that helps the user to keep up with the information that matters most to them. Alerts are delivered through a notification system. Alerts are effective at site level. Once alerts are applied at site level, all the CCUs under the site generate the alerts.

With the Alerts feature, the facility manager can monitor the performance of their heating and cooling equipment and take corrective actions if they are not performing as they should. The facility managers who monitor these systems are alerted with notifications as per their preference and can mute/unmute alerts based on their preferences and requirements.

There are two types of alerts:

Predefined: These are designed to raise conditional alarms on certain pre-set conditions and configurations on different devices for existing users.

There are two types of predefined alerts:

Internal: Alerts that are visible only to the support personnel.
customer visible: Alerts that are visible to both facility managers and support personnel.
Custom: These are configurable alerts based on user specifications. Only support personnel can edit or create custom alerts.

Advantages

With the Alerts feature, the facility manager can:

Choose a mode of alerting preferred - SMS, Emails, Push Mobile Notifications and Desktop Notifications
Get notified for any alert as per preferred mode.
Assign notifications the secondary managers.
Mute/unmute alert for a particular equip for a preferred time duration (Per user muting).

With the Alerts feature, the secondary manager can:

Choose a mode of alerting preferred - SMS, Emails, Push Mobile Notifications and Desktop Notifications
Get notified for any alert as per preferred mode.

| Accessing Alerts

Alerts can be accessed from the Facilisight mobile. Both facility manager and the secondary manager can view the alerts, its severity and count.

Procedure

Log onto the Facilisight mobile app.

Click the icon.

The alerts screen is displayed.

The following table explains the various fields displayed on the page:

Field Name

Description

Search

You can use this option to search for a particular alert. You can search alert using a description of the alert or keywords of the description.

Severity legends with total count

You can see the legends or color used for different levels of severity, and the total count of alerts in a severity category.

Hide Fixed

You can use this option to filter the list of alerts, that are not yet fixed. you can enable the option to apply the filter.

Severity

You can see the severity of the alerts under this field.

In each row for each alert, severity level icon is indicated by its color.

Severity	Color	Description
Severe	Red	Indicates severe alerts that need immediate attention.
Moderate	Yellow	Indicates moderate alerts
Low	Blue	Indicates low-priority alerts

Time

You can see the time at which the alert was triggered. The format is MMM DD YYYY | HH:MM

Alert Description

You can see the alert description of the alert.

Click the alert description for more information on the alert as shown.

Mute State

You can see the mute state of the alert.

You can also access the alerts screen from the app notification received as shown.

| Per User Muting

Per user muting or shallow muting allows Facilisight mobile app user to mute any alert for himself or for secondary managers he has assigned the alert to.

Once any alert is muted via Facilisight mobile app, it is still visible in the alert list in Facilisight portal or app, but there is no notification if the alert is generated again. Per user muting of an alert can be done for a particular alert only.

Procedure

Log onto the Facilisight mobile app.
Click the notification

The alerts screen is displayed.

Navigate to the alert to be muted.
Click the

The Change Mute for screen is displayed.

Choose from any of the following options:

Click and select the start and end date and specify a start and end time range if required.

Note: If the user opens custom date calendar and selects date range without editing start and end time. Then start time is considered as current system time if the system is 3:40 PM, then by default the end time shall be 3:39 PM.

Click Save to save the changes.

The icon is displayed under the Mute State field.

The alert is muted.

| Notification of Alerts

Alerts Notifications Subsystem is an alarming system within the 75F® product, used to notify preselected conditional alarm for preset configurations to various users in various formats like SMS, Emails, Push Mobile Notifications and Desktop Notifications.

Primary Facilisight manager can set/remove notification options for himself and all secondary facility managers.

Secondary Facilisight manager can set/remove notification options for himself.

Organizational Facilisight manager can set/remove notification options for himself.

Procedure

Log onto the Facilisight mobile app.
Click the menu icon and select Manage Notification.

The Manage Notification screen is displayed.

Select the building from scope dropdown.

The following table explains the various fields displayed on the page:

Field Name	Description
Scope	You can use this option to select a different building under scope
Alert	You can see the alerts configured for the building.
Email	You can use this option to enable the email notification for the alerts (For the email that is associated). Once the email option is selected, the email messages are received as soon as an associated alert is generated on the CCU, as shown.
SMS	You can use this option to enable the sms notification for the alerts (For the phone number that is associated). Once the SMS option is selected, the SMS text messages are received when an associated alert is generated on the CCU.
Mobile Push Notification	You can use this option to enable the mobile push notification for the alerts (For the mobile app installation associated with the User, irrespective of android or apple mobile). Once the Push notification option is selected, the Central server based push notification message are received as soon as an associated alert is generated in CCU as shown.
Desktop Push Notification	You can use this option to enable the desktop push notification for the alerts (For the Facilisight portal associated with the User, irrespective of the web browser used). Once the Desktop notification option is selected, the notification text messages are received when an associated alert is generated in CCU. To receive desktop push notification, you should allow the notification for the browser as shown.
Notify When fixed	You can use this option notify the once the alert is fixed.

The Primary facility manager can also enable the notification modes for a secondary manger.

Select a secondary manager from the Notification.

Enable the modes for notification as per the preference.

| Notifying Fixed Alerts

For every alert there is a notification once the alert is generated, and once the alert is fixed after some time there is a notification that the alert is fixed now. With this notification you can know that the alert is now fixed.

The user can enable this notification from the Facilisight.

Procedure:

Log onto the Facilisight mobile app.
Click the menu icon and select Manage Notification.

The Manage Notification screen is displayed.

Select a site from the Scope.

The alerts screen is displayed with the alerts configured for the building.

Select the check box under Notify when fixed to enable the notification for fixed alert.

browse

| Overview

| Accessing Alerts

| Per User Muting

| Notification of Alerts

| Notifying Fixed Alerts

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