browse

13 Minute Read

| Overview

Heatmap is a feature of internal portal that receives the live feed of how efficient the building is at any given moment. It provides instant info - 650 data points per minute - on the buildings' HVAC, lighting, energy, equipment performance and internal environment, with IoT-sensors reading occupancy, airflow and zone temperatures, humidity, light, sound, VOCs, CO2, and other indoor air quality factors.

The 75F® Heatmap Interface is a very useful tool for maintaining and troubleshooting a 75F® system. Below is a quick summary of some of its features.

| Advantages

  • The Heatmap Main Screen is a top-down view of the system.
  • It shows the various Zones, which are color coded to reflect how close the temperatures in the zones are to their desired setpoint
  • Various widgets can be configured to accommodate 650 data points per minute live feed.
  • Custom widgets and Custom Global widgets can be created.

| Accessing Heatmap

To access Heatmap page

  • Log into the Internal portal.

The heatmap page is displayed with the default building (the first building in the list) is displayed.

deep-1-1.png

The following table explains the various fields displayed on the page: 

Field Name

Description

Buildings

You can use this option to select a specific building under the portfolio.

Floors

You can use this option to select a specific floor in the building to reflect in the heatmap page.

Select CCU

You can use option to select a specific CCU in the building.

Selecting a CCU highlights the zones in the floor map that are reporting to the that CCU.

Search zones

You can use this option to search and select a specific zone in the building or the floor.  You can search the zone using a description or keywords of the description.

Note: You can use the mouse to navigate through the fields to perform the search and selection, or you can use the tab and arrow keys to navigate through the fields to perform the search and selection.

Temperature color codes

You can see color bar below with a quick glance guide into each zone.

2.png

  • Green: indicates that the zone is at the setpoint.
  • Blue: indicates that the zone is cooler, and darker the blue the zone is farther away from setpoint
  • Orange and red: indicates that the zone is getting hotter, and darker the orange and red the zone is farther away from setpoint.

CCU List

You can see the list of the CCU’s under the building.

3.png

Note: Every CCU is of a different color, and a hover over the zones in the heatmap would underline highlight the corresponding CCU to which the zone is paired as below.

mceclip3.png

Reorder CCU

You can use this option to rearrange the CCU.

Click the reorder 4.png icon.

The Reorder CCU window displays.

5.png

Drag and drop the ccu as per the requirement and click save.

The order in which the ccu arrange is modified as below.

6.png

Refresh

You can use this option to specify the time interval for which the data for the CCU need to be refreshed.

7.png

Click the refresh 8.png icon

  • Choose from any of the following options:
      • Refresh Now: to refresh now.
      • Every 1 min: to refresh the data for every 1 minute.
      • Every 5 mins: to refresh the data for every 5 minutes.
      • Every 15 mins: to refresh the data for every 15 minutes.
      • Every 60 mins: to refresh the data for every 60 minutes.
      • Turn Off Auto Refresh: to turn off the auto refresh option.

Floor Plan

You can see floor plan for floors in the building, in this section.

Note: If the building has multiple floors, only floor plan for 2 floor is visible at a time in the screen, you can view the rest by scrolling the screen, and the zones belonging to or sharing a single CCU has the same outline color as the ccu name color.

deep-1-1.png

Note: Based on the selection made under the dropdowns for the floors, CCU's the heat maps section is filtered for the floors, and the zones related to the CCU are highlighted as below.

deep-1-1.png

EQ2.png

Note: Hovering over any zones would highlight the CCU and its corresponding equip graphics for the profile, in case there are multiple CCU, the outline of the zones would match the colour of the respective CCU.

For more information on Equip Graphics, refer to Equip Graphics for System Profile article.

| Viewing CCU level Widgets

  • Hover the mouse over the CCU to view a snapshot of the predefined and custom widgets.

12.png

  • Click the CCU name to view the predefined and custom widgets configured for the CCU.

13.png

The following table explains the various fields displayed on the page: 

Field Name

Description

Performance for

You can use this option to select a different date range for the visualizations or to view the historized visualization data.

mceclip0.png

Note: Along with the traditional calendar view for selection of date range, the system also provides options to select some quick range selections like:

  • Today
  • Last 3 Days
  • Last Week
  • Last Month
  • Last 6 Months
  • Last Year

For which the data can be visualized in the widgets section.

Download

You can use this option to download the visualization data in the .xlsx format.

14.png

Predefined Widgets

You can see the predefined widgets at the system level for the building under this section.

Note: The predefined widgets for different profiles are applicable for connectivity, Wi-Fi, memory and battery status. The same can be observed below for an instance:

predefined_widgets_new.png

Note: The data reflected in the widget screen auto refreshes after every 5 seconds as long as the widget screen is kept open.

 

Scrolling further in the widgets window the following is displayed.

15.png

The following table explains the various fields displayed on the page: 

Field Name

Description

Custom Widgets

You can see the Custom widgets at the system level for the building under this section.

Custom Global Widgets

You can see the Custom global widgets at the system level for the building under this section.

System Tuners

You can see the list of system level tuners available under various tuners group. Using tuners, you can modify the parameters that modify the functioning of the system.  For more information refer to Tuners Complete List.

Note: The reason for change is a mandatory field to apply any changes made to any tuners.

16.png

Scrolling further in the widgets window the following is displayed.

17.png

The following table explains the various fields displayed on the page: 

Field Name

Description

CCU Settings

You can see entities available for configuring the CCU settings.

Conditioning

You can select a mode of conditioning in which you want the system to operate.

Select one option from the available options

OFF:  To switch off all kinds of conditioning
AUTO:
To switch to Auto cooling or Heating based on the current temperature

COOL ONLY: To switch to cooling only mode
HEAT ONLY:
To switch to heating only mode

Occupancy Status

You can see the occupancy status at a particular time.

Equipment Status

You can see the equipment status at a particular time.

Last Updated

You can see the time at which data was updated.

Economy / Comfort Slider

You can use the slider to modify the economy and comfort index.

| Viewing Zone level Widgets

  • Hover the mouse over the zone to view a snapshot of the predefined and custom widgets in any available.

18.png

  • Click on the Zones to view the zone specific predefined and custom widgets configured.19.png

Scrolling further in the widgets window the following is displayed.

20.png

The following table explains the various fields displayed on the page: 

Field Name

Description

Zone Name

You can see the zone name of the selected zone.

Heartbeat

You can see if the zone is communicating actively with the mesh network.

 

Note: For a 75F zone or Modbus device there may be many parameters. In case device is offline and not communicating it always show previous received value. With this feature we can see a status option to know if the device is online or offline. If offline, then we can see the last updated time when it was online.

 

The grey dot above the zone name indicates the zone is not actively communicating with the mesh network.

A green dot in place of grey dot indicates the zone is actively communicating with the mesh network.

Predefined Widgets

You can see the predefined widgets at the system level for the building under this section.

Custom Widgets

You can see the Custom widgets at the zone level for the building under this section.

Custom Global Widgets

You can see the Custom global widgets at the zone level for the building under this section.

Zone Tuners

You can see the list of zone level tuners available under various tuners group. Using tuners, you can modify the parameters that modify the functioning of the system.  For more information refer to Tuners Complete List.

Note: The reason for change is a mandatory field to apply any changes made to any tuners

22.png

Scrolling further in the widgets window the following is displayed.

23.png

The following table explains the various fields displayed on the page: 

Field

Description

Temperature Control Slider

You can use this to define and modify the cooling and heating limits, the cooling desired temperature and Heating Desired Temperature.

Note: The slider allows the user to overlap the cooling limits and heating limits while modifying the temperature limits.

Conditions: While moving the slider, if the cooling desired temp - heating desired temp >=deadband desired, the temperatures overlap the heating and cooling limits.

Before Change:

mceclip1.png

During Change:

mceclip2.png

After Change:

mceclip4.png

Zone Settings

You can see and modify the zone setting for the zone.

Profile

You can see the profile information configured for the zone.

Schedule

You can see the building and zone level schedules.

Vacations

You can see the vacations set for the zone.

Zone Priority

You can see the zone priority information for zone.

Note: The predefined widgets and other sections for a building, system and zones would differ from one another and from profile to profile.

| Configuring Custom Widgets

Custom widget can be configured from the Internal Portal, and once configured it will be visible in the Facilisight, for the facilisight users, under the system o or the zone for which it was created.

Procedure

  • Click the 24.pngicon under the custom widgets section of the Widgets window of a zone or a system.

25.png

The custom widget builder screen is displayed.

26.png

The following table explains the various fields displayed on the page: 

Field

Description

Chart

You can see the default chart type for the Custom widget with is a Trend Chart.

Zone

You can see the zone name for which the widget is built.

Equips

You see the number of equipment available in building.

Select All

You can use this option to select all the equipment in the zone.

Select Build Type

You can select type of build you wanted to use to build the widget.

Builder: To use predefined tags to filter and build the widget.

Custom: To use your own custom query and build the widget

 

When build type Builder is selected
  • Search and select the tags under the search tag field.

27.png 28.png

  • Click Retrieve Point to retrieve the points.

Note: The select all option is used to select all the points and it can be unchecked if only a few point out of the result had to be selected.

29.png 

Note:  Using the Query toggle button, you can see the query for the selected tags as below.

30.png

 

When build type Custom is selected
  • Type the custom query in the query window.
  • Click the Execute Query to retrieve the points.

31.png

  • Select one of the options to define how to plot the point in the widget.

Separate Charts

To plot separate charts for each of the selected points. Click the Chart Type Selector icon to select from the options (line chart/area chart/bar chart/dashed line chart) along with color for each of the points.

Combine Equips

To plot separate charts for each of the equips and its points. Click the Chart Type Selector icon to select from the options (line chart/area chart/bar chart/dashed line chart) along with color for each of the equips.

Combine Points

To combine all selected points in one chart. Click the Chart Type Selector icon to select from the options (line chart/area chart/bar chart/dashed line chart) along with color for each of the equips. You will also have an option to name the chart.

  • Click Save Visualization to save the visualization as a draft.

The widget saved successfully message is displayed.

32.png

The visualization is displayed in the custom widget section of the zone for viewing, as below.

33.png

Note: The custom visualization supports all the points under the system and zone level, to select and use in the visualization created.

 

| Editing Draft Custom Visualization

To edit the created visualization.

  • Click the settings 34.png icon.

35.png

  • Click edit in builder to further edit the visualization.

The widget builder is displayed

  • Add more tags and click Retrieve Points.

36.png

  • Click Update Existing Visualization to save as draft.

The widget saved successfully message is displayed.

37.png

| Deleting Draft Custom Visualization

  • Click Delete to delete the visualization.

38.png

The deletion confirmation window pops up.

39.png

  • Click Delete to delete the visualization.

The widget deleted successfully message is displayed.

40.png

The widget is removed from the widget window.

41.png

 

| Publishing Custom Visualization

To publish the configured custom visualization.

  • Click the Publish from the heatmap homepage to publish the custom visualization created.42.png

The heatmap analytics added successfully message is displayed.

43.png

The custom visualization is published in the custom widget section of the zone, but this time without edit and delete option.

44.png

 

| Configuring Global Custom Widgets

To configure a Global Custom widget.

  • Click Edit Analytics from the heatmap page.45.png
  • Click the add analytics 46.png icon

The custom global widget builder window is displayed.

47.png

Note: The custom global widget can be built for a zone level or a system level.

  • Select a build type.

Builder

To search and select the tags to filter the points.

Custom

To type in custom query in the query window.

  • Select a level.
When the Zone is selected under the select level field

The below field is displayed

mceclip0.png

  • Select the zones in which the global widget is to be visible
When the System is selected under the select level field

The below field is displayed

mceclip1.png

  • Select the systems in which the global widget is to be visible.
  • Click Retrieve Points to retrieve the points.

48.png

  • Click Save Visualization to save the visualization as a draft.

The global widget saved successfully message is displayed.

49.png

The widget is displayed in the widget window for the Zones.50.png

Note: The custom global visualization supports all the points under the system and zone level, to select and use in the visualization created.

Editing Draft Custom Visualization

  • Click the Edit Custom Visualization51.png icon.
  • Select the widget under the select widget drop down.

The widget builder is displayed

  • Add more tags and click Retrieve Points.52.png
  • Click Update Existing Visualization to save as draft.

The widget edited successfully message is displayed. 53.png

| Deleting Custom Global Visualization

  • Click Edit Analytics. 54.png
  • Click the Delete Draft from the heatmap homepage to delete the custom visualization created.

55.png

A pop to confirm the deletion is displayed.

56.png

  • Click Delete.

The heatmap analytics deleted successfully message is displayed.

57.png

| Building Occupancy

The heatmap page also provides a quick view of the building occupancy.

deep-2.png

  • Click the Building Occupancy to view the schedule.

The Building occupancy is displayed.

deep-3.png

  • Click Edit Occupancy to add to a Building Occupancy.
  • Click the Add Vacation to add a building vacation.

| Alerts

The heatmap page also provides a quick view Building level alert.

deep-4.png

  • Click the Alerts to view the schedule.

The building level alerts are schedule is displayed.

deep-5.png

For more information on Alerts refer to Alert Configuration and Management in Internal Portal.

| Heatmap Notes

Heatmap notes allow the support users to add/edit/view/archive key notes about a site/system/zone so that the information/instruction is available for the support users as future reference. This helps to bridge any communication gap between the support users.

The notes can be about an update, upgrade, regular maintenance or a support ticket addressed. They can be about:

  • CCU upgraded to a newer version.
  • Firmware upgraded to newer versions.
  • Replacement or addition of a new CCU to a building
  • Changes related to the schedules (Special schedules setup
  • Modification of desired temperatures
  • Modification of setback temperatures
  • Alteration of Tuner values
  • Modification to an existing configuration from re-configuration

Anything that could add value to the support users and keep them up to date.

These notes can also save time spent on a ticket by any support user.

This can be very useful when information/instruction is required to be shared with other support users.

Notes can be of the following types:

Note Type Description
Pinned Note This category of note will always be on the top and sort based on last updated note. It will be displayed with a pin icon on the top.
Unpinned Note This category of note will be shown after the Pinned note and sort based on latest updated note.
Archived Note This category of note will be displayed at the last after the list of unpinned notes.

Add a Note

  • Log In to the Internal Portal

The Heatmap page is displayed.

deep-6.png

  • Click on the right arrow to access the notes section.

The notes option will be displayed display the Notes option.

 

Notes_1-2.jpg

 

  • Click on Add Note to add a note to the heatmap page.

Note: A note supports up to 4000 characters and a total of 50 notes can be added for a particular site.

deep-7.png

 

Type the note you want to add to the heatmap page.

  • Click save to save the note.

Fresh_screen.jpg

 

Note Added Successfully message is displayed.

It should be noted that once a note is saved, it will display with the user email id and time stamp along with the note.

 

Edit Note

Once a note is added the user can edit the note to change the text as per requirement.

  • Click on the 3-dot menu for the specific note you want to edit.

Edit_a_note.jpg

 

  • Click Edit to edit the note

edit_note_2.jpg

The note can be further edited to make any changes.

  • Click Save to save the note.

Note: Once a note is edited, username and timestamp will be updated according to the latest edit of the note, and it will be reflected on the top of the note list.

Pin a Note

A note can be pinned on the list of notes available. This helps the user to view the prioritized notes since pinned notes will always be on the top and can be sorted based on the last updated note. It will be displayed with a pin icon on the top. A User is expected to pin a note only if the user has to transfer a specific information to either Master tuner page/System/Zone page.

  • Click on the 3-dot menu for the specific note you want to pin.

Pin_Note.jpg

Once a note is pinned, it will be reflected on the notes list with a pin_icon.jpg icon.

 

Note: A Pinned Note (without tagging) will be displayed across Master Tuner Page, System and Zone page.

Unpin a Note

Once a note is pinned, it can be unpinned back as per requirement.

  • Click on the 3-dot menu for the specific note you want to unpin.

Un_pin.png

Once a note is unpinned, the pin_icon.jpg icon will be removed from the note.

Note: Once a note is pinned, the same shall be reflected on the respective master tuner page, CCU widget, and zone widget page. 

 

Archive Note

Once a note has been created, it can be further archived when not in use or when it isn't significant.

  • Click on the 3-dot menu for the specific note you want to archive.

archive_note_1__1_-1.jpg

  • Click archive to archive the specific note.

Search a Note

A specific note can be searched with the help of keywords from the note list.

Use the search bar to search for a specific note from the list.

searcg.jpg

 

Tagging Notes to Specific Floors and Zones

You can tag notes to specific zones and floors in the building.

To tag notes

  • Use "@" to tag notes to list the zones and floors in the building.

Notes_1-5_.jpg

  • Select the zone or floor you which to tag the note to

Notes_1-6.jpg

  • Click save to confirm tagging.

notes_1_-7.jpg

 

Once a note is pinned and tagged, the note is available in the tagged zone or floor widget screens.

notes_1-8.jpg

A created and pinned note is also available on the master tuner page for the building as below.

 

MicrosoftTeams-image__23_.png

Adding External Links in Notes:

The notes also have an additional capability to accommodate external links that can be accessed.

MicrosoftTeams-image__27_.png

 

Default Note:

A default note is made available in the system widget screens, zone widget screens, and master tuner page for the building as shown below.

MicrosoftTeams-image__21_.png

The default note talks about, revisiting the master controller in case changes were made to the following tuner parameters. 

  • buildingLimitMin
  • buildingLimitMax
  • heatingUserLimitMin
  • heatingUserLimitMax
  • heatingDeadband
  • coolingDeadband
  • coolingUserLimitMin
  • coolingUserLimitMax
  • unoccupiedZoneSetback
  • buildingToZoneDifferential
  • standaloneHeatingDeadband
  • standaloneCoolingDeadband

| Filter Notes

Heatmap notes can be filtered according to the date range, specific user id, or based on a specific criterion (pinned/unpinned, system, zone, or archived/unarchived). This is done to filter notes on the user preference and ease of searching a note.

Filter by Username

Heatmap notes can be filtered according to the user id of the user who has entered a note.

Under the Heatmap notes Section,

  • Select the "All Users " dropdown menu.

IU76BG.png

  • Select the Specific user to filter from the dropdown menu.

I8nhg6.png

The heatmap notes created by the user is displayed.

MKL1.png

The heatmap notes created by the user is displayed.

Filter by Criteria

Heatmap notes can be filtered according to the criteria of system, zone, pinned notes, unpinned notes and archived notes.

Under the Heatmap notes Section,

  • Select the "All Notes" dropdown menu.

LKI1982.png

  • The dropdown menu is displayed.

IPIYT7091.png

  • Select the specific criteria you want to filter out from the dropdown menu.

LO98UY.png

The heatmap notes for the selected criteria is displayed.

Filter by Date Range

Heatmap notes can be filtered out according to the date range when they were created.

Under the heatmap notes section,

  • Select the "Select Date Range" dropdown menu.

UYBZQ.png

  • The calendar dropdown menu is displayed.

MI7VZ.png

  • Select the specific date range you want to filter out from the dropdown menu.

IMV^U.png

  • The heatmap notes during the selected date range is displayed.

KL8UtY.png

| Support Integration

Zendesk is integrated with the Internal portal to provide a faster resolution to queries and issues related to a specific site to the customer. 

This integration would allow the support users to access support tickets related to a particular site from the site’s heatmap page.

To access Zendesk from the Internal portal

  • From the heatmap page,

deep-8.png

  • Select the site for which you want to view the support tickets.

deep-8.png

  • Click on the Zendesk icon icon available on the right side of the Heatmap page.

deep-10.png

The user is redirected to the Zendesk support page where the support tickets for the site is changed.

I8zbaq1121.png

  • Log in to Zendesk support portal.

vlcsnap-2023-07-04-17h28m49s200.png

The support tickets for the specific site are displayed. The support user can view and access the tickets for further information.

Previous
Next

Comments

0 comments

Please sign in to leave a comment.

Was this article helpful?

1 out of 1 found this helpful
Powered by Zendesk