CCU- Unified Communication Interface (UCI)

| Overview

The Unified Communication Interface within the Saffron AI Chatbot centralizes all user interactions—AI assistance, live support, learning resources, and ticketing—into a single, seamless interface embedded across the 75F platform.

This feature eliminates fragmented workflows by allowing users to access help, insights, and support directly within their operational environment (Dashboard, Floorplan, Equipment View), improving efficiency and user experience.

| Objectives

• Enable contextual, real-time communication within the platform
• Reduce dependency on external tools for support and learning
• Improve self-service capabilities and reduce support load
• Provide a consistent experience across web and mobile platforms
• Enhance operational efficiency and decision-making speed

| Target Users

• Building Operators
• Facility Managers
• Installers
• Support Teams
• New Users (Onboarding)

| Capabilities

• Understands operational and data-driven queries
• Integrates with Site APIs to fetch live data
• Logs user intents for analytics and continuous improvement

| Supported Query Types

• Temperature and environmental data
• Equipment status
• Alerts and anomalies
• System behavior explanations

| Multi-Mode Communication

Chatbot to Live Agent Handoff

• Chatbot cannot resolve the query
• User explicitly requests human assistance

User Flow

1. Chatbot suggests: “Talk to a live agent”
2. User selects option
3. System transfers the session

Key Features

• Full chat history transferred
• No repetition required by user
• Confirmation message upon successful handoff

| Rich Media Support

Capabilities

• Embedded:
  • Videos
  • Images
  • Documentation links

Smart Suggestions

• Contextual recommendations based on query type
• Tutorials and onboarding guidance for new users

| Resource Centre Integration

Access Within Chatbot

Users can directly access structured resources through the chatbot interface.

Modules Available

• University / Learning Content
• Video Tutorials
• Help Center
• Talk to Sales
• Support Tickets

User Flow

• User asks a question or explores resources
• Chatbot surfaces relevant modules
• User clicks and accesses content seamlessly
• Chatbot collects required details & provides the relevant references within the ecosystem.

| Talk to Sales

The Talk to Sales feature enables prospective customers, partners, and building stakeholders to initiate contact with the 75F Sales team directly from within the 75F ecosystem. This feature provides a streamlined mechanism for users to request product information, discuss project requirements, explore deployment options, and obtain commercial guidance related to 75F solutions.

The feature serves as a centralized engagement point for inquiries that require consultation beyond standard product support or self-service resources.

For more information on the talk to sales from refer to Talk to Sales Flow via Saffron AI Chatbot

| Announcement Space

The Announcement Space provides a centralized communication area within the platform to deliver important updates, notifications, product information, operational messages, and user guidance directly to all users. Positioned prominently in the application header, announcements ensure critical information is visible immediately upon login, without requiring users to leave their current workflow.

The feature serves as a lightweight communication channel between administrators, product teams, and end users, helping drive awareness of new releases, maintenance activities, training opportunities, feature enhancements, and organizational updates.

Note: To stop a running announcement for better readability, click the message to stop the message and read.

| End-to-End User Journey Example

1. User logs into platform and navigates to Floorplan
2. Opens chatbot to check the temperature in a zone
3. Chatbot provides real-time data
4. User asks a complex question → chatbot suggests a tutorial video
5. Issue unresolved → user switches to live agent
6. Agent continues conversation with full context
7. Support ticket created
8. User later checks status via chatbot

| System Benefits

For Users

• Faster issue resolution
• Reduced context switching
• Improved learning and onboarding experience

For Support Teams

• Reduced redundant queries
• Better visibility into user issues
• Improved response efficiency

For Business

• Increased user adoption
• Higher satisfaction rates
• Scalable support model

| Conclusion

The Unified Communication Interface transforms Saffron AI into a central interaction hub, bridging the gap between operations, support, and learning. By embedding intelligence and communication directly into user workflows, the platform delivers a more efficient, intuitive, and scalable experience for all stakeholders.